EPISODE 006
Operational Excellence in a Customer-Centric Business Model
March 22, 2023
Are you struggling to create Operational Excellence in your business? Look no further! In this week's episode of the Challngtunity podcast, Chris and Jordan share some of the secret ingredients to achieving this elusive goal in a Customer-Centric Business Model. From systems to data analysis, training to guidelines, they reveal the essential elements that can help turn your customers into brand promoters.
But that's not all - the boys are joined by special guest Matt Rudolph, who brings his expertise in Business Modelling, automation, and systems to the conversation. Together, they explore the questions on everyone's mind, including: Can data be a waste?
If you're a business professional looking to take your customer experience to the next level, this episode is not to be missed. Tune in for valuable insights and practical tips that can help you achieve true Operational Excellence. Don't let your business fall behind - join Chris, Jordan, and Matt on this exciting journey to success!
Key Topics:
Chris Lawson and Jordan Woolf
- Operational Excellence
- Streamlining Processes (Workflows, Automate tasks, and Eliminating bottlenecks)
- Emphasize Communication! (Internally and especially with Clients)
- Focus on Quality Assurance (Standards, Culture, and NPS; Develop Promoters)
- Business Modelling Matters
- Problem > Capability > Market (Willingness to Pay)
- Process Engineering
- The problem with Drinking the Koolaid
- Default: First Principles Theory
- Improving Customer Experience through Operational Excellence
- Maximize Value for the Customer & a Look at LEAN - A Business that Maximizes Value while Minimizing Waste
- Matt's Experience Operating EOS/Traction
- The Importance of Essentials Related to Systems and Automation
- Data-Driven Decision-Making in Operations Management
- Why is Data Important?
- Can Data be a Waste? (Analysis Paralysis)
- What Departments Can Use Data and How?
- Data Decision Making in the Customer Journey: Flywheel Methodology